City of Chandler launches Chandler Flex — on

Aug 28, 2023

CHANDLER, Ariz – On July 12, the City of Chandler will launch Chandler Flex, a new on-demand, shared transportation service. A minivan picks you up and takes you where you want to go in a limited service area within Chandler. It is a shared ride service, so other passengers may be picked up and dropped off along the way.

To book a ride, you can use the mobile app or call 602-932-0291. Once a ride is entered, the system will provide ride options. Riders are then directed to a nearby "virtual bus stop" within a short walking distance, and a driver is dispatched to meet at that location.

During a promotional period the service will be free for students traveling to and from before and after school activities. The City of Chandler was awarded a $2 million grant through the A for Arizona Transportation Modernization Grant Program to cover most of the cost of the program. The grant program's goal is to modernize K-12 transportation options and improve access to reliable and safe transportation for students.

For the general public, the service will also be free during the promotional period.

"The City of Chandler is proving itself to be a leader in providing reliable, convenient and safe transit options," said Mayor Kevin Hartke. "We are excited to be able to offer Chandler Flex ride share, providing transportation options for Chandler residents, students, workers and visitors."

Chandler Flex operates Monday – Friday 6 a.m. to 9 p.m.

The new service will operate in a portion of south Chandler, roughly south of Chandler Blvd. to Chandler Heights Rd., and east of Price Rd. to Arizona Ave.

The goal of Chandler Flex is to use technology to expand access to convenient, affordable, and sustainable transportation for residents and visitors to the City of Chandler. The service will be powered by Via, the global leader in TransitTech. Via's advanced algorithms create quick, efficient shared trips that provide more flexibility for riders than traditional public transportation options with fixed routes and schedules.

"Via is thrilled to partner with the City of Chandler to launch Chandler Flex, an equitable, efficient, and sustainable transportation solution," said Dillon Twombly, Chief Revenue Officer at Via. "Chandler Flex is an example of how tech-enabled transit can connect residents to jobs, healthcare, and educational opportunities, and we look forward to seeing how this program will improve mobility for riders in south Chandler."

How to ride with Chandler Flex:

Create an Account.Download the Chandler Flex app from the App Store or Google Play Store and follow the signup steps.

Book a Ride. Enter pickup and drop-off addresses in the app. You can also book rides by calling 602-932-0291.

Meet Your Driver.We’ll assign you a "virtual bus stop" —a pickup spot nearby that helps avoid detours. Check the app to find out exactly where it is. It may be a short walk from the address you provided. Meet your driver. We'll give you an ETA for your driver — you can follow along in real-time in the app so you know when to meet the vehicle.

Service Area:

About ViaVia builds innovative software to enable our customers—cities, transit agencies, transport operators, school districts, universities, and corporations—to transform their legacy transportation systems into advanced digital networks. As pioneers of the TransitTech category, Via's mission is to expand access to efficient, affordable, and sustainable transportation. Via's software enables organizations to digitize their existing transportation networks and launch new and innovative services, simultaneously lowering operating costs and increasing quality of service. Our software is used in over 500 communities in more than 35 countries around the world.

Media contact: Jennifer HoneaPublic Information Officer480-782-2228